Multi-tenant SaaS solution for automated customer messaging

Technology Provider & SaaS Platform

TOPIA is a certified technology provider offering a multi-tenant SaaS platform that enables businesses to automate their customer communications across social media channels. We provide automated messaging infrastructure for: Facebook Messenger responses - Instagram Direct message automation  - Social media comment management - WhatsApp Business integration - Centralized communication dashboard, Our platform serves as an intermediary technology layer between businesses and their customers, ensuring fast, accurate, and consistent communication 24/7.

HOW TOPIA WORKS:
1 Connect: Businesses connect their Facebook, Whatsapp and Instagram accounts.
2 Configure: Set up automated responses based on business information.
3 Automate: Our system responds to customer messages instantly.
4 Monitor: Track all conversations from one dashboard.
5 Control: Take manual control anytime needed.
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TECHNOLOGY:
Technology Infrastructure API Integration, Direct integration with Meta Business Suite APIs for Facebook, Instagram, and WhatsApp, Multi-tenant SaaS Isolated environments for each client ensuring data privacy and security, Cloud Architecture Scalable, cloud infrastructure with 99.9% uptime guarantee Data Security End-to-end encryption, GDPR compliant, Swiss data protection standards, Webhook Management Real-time message processing through secure webhooks OAuth 2.0 Industry-standard authentication for secure platform connections.
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COMPLIANCE:
Compliance & Security Swiss Data Protection Act (DSG), Full compliance with Swiss federal data protection regulations, GDPR Compliant Meeting all European data protection requirements,  Data Isolation Complete data segregation between clients, Audit Trails Comprehensive logging for compliance verification, Right to Delete Instant data deletion upon request, Encryption 256-bit encryption for data at rest and in transit.
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FEATURES:
✓ Multi-Tenant Architecture Each business client has completely isolated data and settings
✓ Automated Response System Intelligent message processing and instant responses
✓ Swiss Data Protection GDPR and Swiss Privacy Law compliant
✓ OAuth Integration Secure connection via official Meta Business APIs
✓ Real-time Processing Messages answered in under 1 second
✓ Scalable Infrastructure From small businesses to enterprise clients.

Privacy Policy
Data Collection: We only collect data necessary to provide our services, including business account information and message content for processing.
Data Usage: Data is used exclusively for providing automated messaging services, We do not sell, share, or use client data for any other purpose.
Data Storage: All data is stored in secure, encrypted servers compliant with Swiss and EU data protection laws.
Data Rights: Users have the right to access, correct, or delete their data at any time.
Contact: privacy@topia.ch
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Terms of Service
Service Description: Multi-tenant SaaS platform for automated customer communication management.
Acceptable Use: Clients must use the service in compliance with all applicable laws and platform policies.
Data Ownership: Clients retain ownership of their data.
TOPIA acts as a data processor.
Termination: Either party may terminate service with 30 days notice.
Contact: legal@topia.ch
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TOPIA is a Swiss technology company specializing in business communication automation. As a registered technology provider, we offer a secure, scalable, multi-tenant SaaS platform that helps businesses manage their social media communications efficiently. Our Mission Enable businesses to provide instant, accurate customer service across all digital channels while maintaining complete control over their communications.

Built for Modern Businesses Restaurants & Cafes Automate reservations and menu inquiries, Retail & E-commerce Handle product questions and order status, Healthcare & Wellness Manage appointments and general inquiries, Professional Services Respond to consultations and pricing requests, Real Estate Answer property inquiries instantly, Education Handle enrollment and course information.

TOPIA is registered as an official technology provider for social media management and automated messaging services.